tokenex.online Terms of Service
- General Provisions
1.1. This agreement establishes the procedure for the provision of services by tokenex.online for the exchange and purchase of digital assets.
1.2. The term “service” refers to the internet resource tokenex.online.
1.3. The client of the service is any individual or legal entity that has engaged in an exchange, purchase, or use of the services provided by tokenex.online.
1.4. Hereinafter, when the client and tokenex.online are mentioned together, they are referred to as “Parties”.
1.5. The Parties agree that this Agreement regulates the relationship between them regarding the exchange and purchase of electronic currencies. The legal force of this electronic Agreement is equal to that of a written document.
1.6. The Agreement constitutes a public offer, and acceptance is made by the client through the submission of an application for an exchange or purchase via the tokenex.online exchange service. - Subject of the Agreement
2.1. tokenex.online provides services as described in clause №4 of this Agreement, while the Client adheres to the standards outlined in clause №9 of the Agreement. The procedure for the provision of services is established by the internal regulations of the exchange service. The provisions of the regulations are specified in clause №5 of the Agreement.
2.2. The Client is required to pay for the services provided by tokenex.online in accordance with the terms stipulated in the Agreement.
2.3. The Client must comply with the subject of the Agreement and all the conditions specified therein. - Mutual Obligations of the Parties
3.1. tokenex.online is obligated to:
3.1.1. Perform exchanges and provide the opportunity to purchase electronic money and digital assets in accordance with the standards specified in the Agreement.
3.1.2. Provide the Client with information and technical support during the execution of the application, utilizing the resources of the tokenex.online online platform.
3.1.3. Ensure the protection of information regarding completed transactions, including the Client’s personal data, the time of money transfer, and their amount. This information is accessible to the Client who has carried out the transactions. If the operation was conducted through an anonymous payment systеm, the information regarding it is classified as confidential and not subject to disclosure.
3.1.4. Not disclose information about the executed transactions to third parties. This rule does not apply in the following cases:
3.1.4.1. A court order from the jurisdiction where tokenex.online is located, which has entered into legal force.
3.1.4.2. Official requests from law enforcement agencies, tax authorities, or other government bodies with the appropriate authorization to make such requests, operating in the territory where tokenex.online is located.
3.1.4.3. Receipt of a relevant request from the administration of the payment systеm that is a partner of tokenex.online
3.1.5. Conduct operations taking into account the client’s personal discount provided by the tokenex.online exchange service.
3.1.6. Transfer funds to the Client no later than one day after the submission of claims regarding violations related to non-compliance with the standards described in sections 3.2.5, 5.4, 5.5, or 5.6 of the current Agreement. The transfer time may be extended due to technical malfunctions.
3.2. Client’s Obligations:
3.2.1. Provide accurate information about payment details and personal data for transaction execution.
3.2.2. Indicate a valid email address on the global network.
3.2.3. Ensure receipt of messages from tokenex.online. Resolve any issues with internet access using computer equipment or any other device. Ensure a secure connection to the service using reliable antivirus software.
3.2.4. Comply with the provisions of the Agreement.
3.2.5. Notify representatives and the technical support team of tokenex.online in case of situations where a money transfer has not been fully or partially completed, as well as in cases specified in sections 5.4 to 5.6 of the current Agreement. Notification must be sent within one month after the transaction was made. Otherwise, disputed payments may be transferred to the control of tokenex.online.
3.2.6. Comply with the requirements of regulatory acts governing the provision of services.
3.2.7. Refrain from using systems for unlawful traffic generation.
3.2.8. Refrain from engaging in any form of assistance in illegal trading, financial manipulations, or operations that violate the laws of the jurisdiction where the exchange service is located.
3.2.9. Refrain from disclosing personal account data, including passwords, cards, wallets, and accounts to any third parties.
3.2.10. Check for any changes in the terms of the Agreement when visiting the tokenex.online service.
3.2.11. When using the tokenex.online exchange service, refrain from engaging in any actions that facilitate money laundering and the legitimization of proceeds obtained through criminal means.
3.3. tokenex.online has the right to:
3.3.1. Temporarily suspend its operations for website maintenance, error correction, or troubleshooting.
3.3.2. Suspend the money transfer process until the circumstances are clarified if a complaint is filed regarding fraudulent actions or if there is an official request from competent authorities.
3.3.3. Establish discount systems and other various promotions.
3.3.4. Determine the amount of commission for conducting transactions in a specific direction and promptly correct commission rates in the event of unforeseen technical errors.
3.3.5. Refuse service to a client without providing an explanation for the decision.
3.3.6. In the event of a transaction failure due to an error, tokenex.online may request all necessary information from the client, such as a screenshot of an electronic wallet or a receipt of successful payment with all relevant details, sent via email.
3.3.7. Terminate communication with a client who behaves inappropriately towards tokenex.online staff or asks questions unrelated to the service’s operations or refuses to provide necessary information.
3.3.8. Block money transfers in the circumstances described in sections 5.4 to 5.6 of the Agreement.
3.3.9. If necessary, block a transaction and freeze funds in the user’s account until their identity is verified and the accuracy of the information provided by the client in the systеm is confirmed.
3.3.10. Suspend any suspicious operations or actions by the client until the reasons for such actions are established.
3.3.11. Refuse service if the client fails to provide the requested information necessary to complete a transaction.
3.4. If the client of tokenex.online or third-party services engages in unjust enrichment with electronic funds, the website administration has the right to suspend the processing of the request until the reasons and circumstances are clarified, as well as seek compensation for any damages incurred by tokenex.online or other exchange services.
3.5. The administration of tokenex.online has the right to revise the terms of the referral program.
3.6. tokenex.online reserves the right to recalculate the exchange rate fixed in the request in the following cases:
3.6.1. A long delay in the receipt of money from the client to the service, due to a delay on the part of a third-party service, or another reason affecting the duration of the delay in the receipt of funds from the Client to the tokenex.online service.
3.6.2. The client specified a minimum transfer fee per transaction, which led to a long delay in the receipt of funds to the account of the tokenex.online service.
4. Service list
4.1. The tokenex.online service provides a range of services including exchange and purchase of electronic currencies from various payment systems. These transactions are facilitated through the use of banking institutions. To view the list of partners, please visit the information resource of the tokenex.online service.
5. Regulations on Exchange Operations
5.1. The client does not have the right to cancel an initiated transfer and cannot reclaim the money that has already been sent.
5.2. If the client has made a payment that does not match the amount specified in the application, the administration of the tokenex.online service has the right to suspend the transaction. The operation will be resumed upon the client’s request based on clause 3.2.5 of the Agreement. In this case, the tokenex.online service has the right to recalculate the amount in the application if it has significantly changed.
5.3. In the event of incorrect details provided, the tokenex.online service suspends the execution of the application. After the client contacts the support of the service using the email specified in the application, the tokenex.online service may modify the provided details or make a refund with the deduction of the commission of the respective payment systеm.
5.4. If the invoice payment is made from a third-party account or if changes are made to the payment notes, the tokenex.online service will block the transaction. Refund can be made upon the client’s request based on clause 3.2.5, with the deduction of the payment systеm’s commission and possible penalties.
5.5. If the tokenex.online service is conducting an exchange to a cryptocurrency such as Bitcoin or any other, the execution of the transaction for the user depends on the congestion of the cryptocurrency network.
5.6. A completed operation or any other operation offered to the client by the service cannot be canceled by the client.
6. Guarantees and Liability of Parties
6.1. The tokenex.online service is not responsible for the consequences of incorrect resource usage or errors made by the client when submitting an application. The operation cannot be canceled, and funds cannot be refunded even if the client has provided incorrect payment details.
6.2. The tokenex.online service is not responsible for damages resulting from the inability of the client to operate equipment as a whole or its components.
6.3. The tokenex.online service is not responsible for payment delays due to the actions of financial institutions or electronic payment systems.
6.4. The tokenex.online company is not responsible for losses or failure to receive income if they arise from the client’s erroneous assumptions regarding tariffs or transaction profitability.
6.5. The service is not responsible for financial losses caused by transfer delays.
6.6. The client confirms that they have legal grounds for disposing of the funds used for transactions.
6.7. The client agrees to compensate third parties for any damage caused by the use of the service.
6.8. The client consents to the processing of their personal data and other information necessary for the execution of the application.
6.9. The client undertakes to provide accurate personal and contact information. Providing false information will be considered a violation of the terms of the Agreement.
7. Changes to the Agreement
7.1. The administration of the tokenex.online service has the right to edit this Agreement at any time. The changes take effect after they are published on the official tokenex.online website.
7.2. In the event of changes or updates to the terms of the Agreement, the client’s continued use of the tokenex.online service implies their acceptance and agreement to the new terms of the Agreement.
8. Force Majeure
8.1. The Parties shall not be held responsible for non-performance or unreliable performance of the Agreement’s terms if it is caused by force majeure circumstances. These circumstances inсlude war, natural disasters, fire, riots, mass unrest, terrorist acts, and decisions of authorities. Additionally, they inсlude power grid failures, lack of internet access, or other systеm failures.
8.2. The tokenex.online service is not liable for the processing time of applications in the event of force majeure circumstances, such as technical errors related to the website or service, failures in payment and banking systems, as well as justified actions by authorities dictated by legislation that affect the operation and proper functioning of the systems.
9. Conditions for Exchange Execution
9.1. The administration prohibits the use of the tokenex.online service for fraudulent or other illegal operations.
9.2. The tokenex.online service may disclose information about payments determined to be illegal by law enforcement agencies to payment systеm administrators and the affected party upon their request.
9.3. Exchange and purchase of funds occur only after the client withdraws money from their virtual wallet. The client is responsible for the legality of the sources of their funds.
9.4. Bank transfers are carried out through the internet banking service of the chosen payment systеm as selected by the client. If the application was created with the assistance of a bank operator or using an ATM, the funds must be returned no later than within one day.
9.5. The tokenex.online service is not responsible for transfers made for the client by third parties.
9.6. The client’s use of the tokenex.online service signifies unconditional acceptance of the terms of this Agreement.
9.7. The use of the tokenex.online service to create multiple applications with the aim of gaining advantage from exchange rate differences is strictly prohibited.
