Refund and Withdrawal Policy
1. Refund or Order Cancellation
1.1. The customer has the right to withdraw funds from their account in accordance with the conditions set forth in our fund withdrawal policy. Prior to initiating the fund withdrawal process, the customer is required to provide all necessary documents and information as per any applicable requirements specified by the refund department. The funds will be transferred to the customer’s designated bank account or other payment instrument that is linked to their account and owned by the customer.
1.2. We are not liable for any loss of funds resulting from the actions or negligence of the customer, including incorrect input of the address during fund transfer or provision of incorrect withdrawal information.
1.3. We reserve the right to modify or updаte our refund and withdrawal policy in accordance with changes in legislation or regulatory requirements. In the event of any changes, we will notify customers of any significant amendments to the policy.
1.4. We are not responsible for any losses or damages incurred as a result of using our service.
1.5. We are not liable for any losses resulting from cryptocurrency market volatility or external factors affecting cryptocurrency prices.
1.6. We adhere to all necessary rules and regulatory requirements. In case of suspicious activity or non-compliance with our rules, we may delay or reject the fund withdrawal process until the completion of verification.
1.7. We reserve the right to refuse our services to the customer if they fail to meet our verification and security policy requirements, including providing insufficient information or incorrect data. Furthermore, if the customer violates the terms of use of our platform, including attempts to hack or harm the systеm, we reserve the right to refuse services. In the event of service refusal, we will make all reasonable efforts to notify the customer of the reasons for the refusal, except in cases where it may compromise security or contravene legal requirements.
2. Complaints and Disputes
2.1. If no complaints are received within the specified time frame, it is deemed that the service has been fully accepted one day after its provision. Additionally, the service will only address complaints if it deems it appropriate.
2.2. We value each of our customers and strive to provide a high level of service. However, if a customer has any claims, complaints, or disputes regarding our services, we are prepared to carefully and fairly review them. The customer must promptly contact our customer support and provide all necessary information and evidence to substantiate the basis of the complaint or dispute. Our customer support team will conduct an independent and objective investigation of the complaint or dispute, taking into account all submitted materials and relevant policies. We will endeavor to resolve the complaint or dispute within a reasonable timeframe and inform the customer of the decision made.
2.3. The customer’s right to file a complaint becomes void if the customer themselves edited or hired others to edit any part or parts of the service, work, or tasks referred to in the complaint, regardless of whether they subsequently provided the service to a third party or not.
2.4. We reserve the right to modify or updаte the policy for handling complaints and disputes in accordance with changes in legislation or regulatory requirements. In the event of any changes, we will notify the customer of any significant amendments to the policy.
